Editorial Reviews. Review. David Maister, Charles Green, and Robert The Trusted Advisor – Kindle edition by David H. Maister, Charles H. Green, Robert M. Galford. Download it once and read it on your Kindle device, PC. Buy The Trusted Advisor New Ed by David H. Maister, Robert Galford, Charles Green (ISBN: ) from Amazon’s Book Store. Everyday low prices. 4 days ago Free Press, October ) explores the paradigm of that very special business relationship, using the professional services paradigm as a.

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A very worthwhile book explaining how surprisingly personal good business relationships actually are. By understanding all the rationals behind their actions, it helps me better on how to approach certains aspects and different characteristics. Theirs is a formula that is both theoretically sound and eminently practical.

New Releases Books and The City. Anyone interested in stretching their conception of what it means to achieve excellence in providing professional services will find a good start in “The Trusted Advisor. Aug 29, Chad Warner rated it it was amazing Recommended to Chad by: Oct 17, Sokunna rated trussted really liked it.

The scene is a hotel bar in Hong Kong. I wish I had read this book five years ago This book is pure gold if you work in any type of Professional Services type of job. Maister, Green, and Galford enrich our understanding of trust — yet they have also written a deeply practical book. But however necessary the “technical” skills are, Maister and his colleagues argue that these “hard” skills alone are not sufficient to ensure a consultant’s success.


The creation of trust is what earns the right to influence clients; trust is also at the root of client satisfaction and loyalty. I recommend it for beginners like mefor advanced people this will read like basics but nicely brought into the business world. Now Green and Galford have teamed up with the acclaimed David Maister in order to help their latest high-profile, fast-forward client: Each of these texts provides what we all hope to hear from our trusted advisors: I have very mixed feelings about this book.

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As a matter of fact this guy distributed material from other sources if he felt it more relevant for the clients and, famously amongst the clients, even took it on himself to in writing! The result is an immensely readable book that will be welcomed by the inexperienced advisor and the most seasoned expert alike.

Throughout these lists, Maister discusses tactics such as gaining trust, giving advice, building relationships, ensuring a good experience, and more.

It’s the window into the client’s needs, hopes, fears. I was skeptical of some of the advice because as a black woman I am aware that I can not employ the same tactics as white men in most professional situations and get the same outcome, but Naister still enjoyed reading it.

The book offers condensed advise as reminders or executive summaries for the working expert or consultant.

The Trusted Advisor

It would have been better had there been more revisions to this book to keep up with modern times owing to the ever-changing industry landscape.


Jun 14, Andrew Gronosky rated it liked it. Maister is British by birth but has made his success in the US where he founded the highly successful Maister Associates Trutsed.

The author outlined ways in which advisors are able to accomplish these aspects. So, the major points highlighted in this book are to be taken as a foundation to work on and not as a complete package.

It’s simply an okay book.

The premise of the book however remains true, but the way in acvisor it is presented reads more like a comic than a serious piece of literature. In those distant days, the New York Times reported a trend of recruiting new consultants not from leading business schools – but fro I’ve been a devotee of “guru to the gurus” David Maister for more than a decade.

I would love to see a revised edition after a good editor has worked her magic on it. And yes, he got into trouble with his employers more than once but was, at least for a while, protected by the fact that the clients loved what he did and by the business he brought in.

The book illustrates practical scenarios and maisetr for navigating the service and corporate landscape that echoes of deeper wisdom, integrity, and honesty that goes beyond the work environment. The author’s tone is one of experience and sentimentalism.